Contact
Reach the right Velop team without losing context.
Use the routed form for support, sales, or product ideas. Each message is sent to the right inbox and synced to CRM for follow-up.
Routing
How to get the fastest response.
Velop routes each message by request type so support, sales, and product feedback can move through the right workflow from the first reply.
For support
Include your store URL, the affected product or order, and whether the issue is happening on the product page, cart, checkout, or recipient viewer.
For sales
Share your ecommerce platform, monthly gift order volume, launch timeline, and whether you need WooCommerce, Shopify, agency, or fulfilment support.
For product ideas
Describe the merchant workflow, how often it occurs, the current workaround, and the outcome that would make GiftNote easier to operate.